Contact information

Contact Policy

Last Updated: August 21, 2026

At Peculiar Game Forge, we want it to be easy to reach us when you have a question about an order, product, custom project, or anything else related to our store.

How to Contact Us

The best way to contact Peculiar Game Forge is by email:

Email: radrob78@gmail.com
Website: peculiargameforge.com

You may also contact us through the messaging options available on our official Peculiar Game Forge social media pages.

Customer Service Response Time

We generally try to respond to customer inquiries within 1–2 business days.

Response times may occasionally be longer during:

Weekends
Holidays
High-volume order periods
Vendor events or shows
Periods of unusually high custom-order demand

We appreciate your patience and will respond as soon as reasonably possible.

Order Questions

When contacting us about an existing order, please include:

Your name
Order number
Email address used to place the order
A brief description of your question or concern

Providing this information helps us locate your order and respond more quickly.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Whenever possible, include:

Your order number
A description of the issue
Photographs of the product
Photographs of the packaging if shipping damage occurred

Please refer to our Refund & Return Policy and Shipping Policy for additional information.

Custom 3D Print Requests

We welcome inquiries regarding custom 3D printed products and tabletop accessories.

When requesting a custom item, it is helpful to include as much information as possible, including:

What you would like created
Approximate dimensions
Preferred color
Quantity
Intended use
Reference photographs or examples, when available
Any deadline or event date

Submitting a request does not guarantee that Peculiar Game Forge will be able to accept or complete the project.

Pricing and production time for custom work may vary depending on the complexity, size, material requirements, print time, finishing requirements, and quantity requested.

Changes to Existing Orders

If you need to change or cancel an order, please contact us as quickly as possible.

Because many Peculiar Game Forge products are made to order, changes or cancellations may not be possible once production has begun.

Shipping Questions

If you have questions regarding tracking, delivery, damaged packages, or shipping addresses, please review our Shipping Policy before contacting us.

We will be happy to assist with any questions that remain.

Product Questions

If you need additional information about:

Product dimensions
Colors
Materials
Game compatibility
Customization
Quantity orders
Product availability

please contact us before placing your order.

We would rather help answer a question beforehand than have you receive something that does not meet your needs.

Social Media Messages

Customers may contact us through our official social media accounts.

However, for matters involving orders, refunds, shipping problems, or other issues requiring customer information, we may ask that the conversation be continued through email.

This helps us protect customer information and maintain an accurate record of the request.

Respectful Communication

Peculiar Game Forge is committed to treating our customers fairly and respectfully, and we ask for the same courtesy in return.

Threatening, abusive, fraudulent, harassing, or inappropriate communications may result in communication being discontinued or an order being declined or canceled where permitted by law.