Refund policy

Refund & Return Policy

At Peculiar Game Forge, we want you to be happy with your purchase. Because many of our products are 3D printed, made in small batches, or produced specifically for your order, our return policy is designed to be fair to both our customers and our small business.

Returns

We accept returns on eligible, non-custom products within 14 days of delivery.

To be eligible for a return:

The item must be unused and in substantially the same condition in which it was received.
The item must be returned with any original packaging when reasonably possible.
You must contact us before returning an item.

To request a return, contact:

radrob78@gmail.com

Please include your order number and the reason for the return.

Do not send products back without contacting us first.

Custom and Personalized Products

Custom, personalized, made-to-order, or specially requested products are not eligible for return or refund unless they arrive damaged, defective, or materially different from the approved order.

This includes items made in a requested:

Color
Size
Design
Configuration
Personalized format

Because these products are created specifically for the customer, they cannot normally be resold.

3D Printed Products

3D printing naturally produces small variations between items.

Minor layer lines, seams, surface texture, small color variations, or other characteristics associated with the 3D printing process are normal and are not considered defects.

We inspect our products before shipment and strive to provide quality prints that are ready for the tabletop.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Whenever possible, contact us within 7 days of delivery and include:

Your order number
A description of the problem
Clear photographs of the item and packaging

If the item is confirmed to be damaged or defective, we will work with you to provide an appropriate replacement, repair, refund, or other resolution.

Shipping Damage

Please retain the original packaging if an item is damaged during shipping. Photographs of the packaging may be required so that we can file a claim with the shipping carrier.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will normally be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to an error by Peculiar Game Forge or the product arrived damaged or defective.